Refund Policy

This Refund Policy describes when refunds may be available for services provided by Brink Industries & Development. It works together with our Terms of Service and any signed proposal or Service Agreement.

1. Custom Development Projects

Website development, app development, and custom LLM / AI projects are typically billed in milestones or deposits as set out in your proposal.

• Deposits are non-refundable once work has commenced, unless otherwise stated in writing.
• Milestone payments cover completed work. Refunds are not provided for delivered milestones accepted or not disputed within the acceptance window in your agreement.
• If Brink cancels a project before completion for reasons other than your breach, you may receive a pro-rata refund for prepaid work not performed.
• If you cancel, you remain responsible for fees for work performed through the cancellation date, including approved out-of-scope changes.

2. Hosting Plans

• Monthly hosting plans may be cancelled before the next billing cycle. We do not prorate partial months unless required by law or stated in your plan.
• Annual or prepaid hosting may be eligible for a partial refund within 14 days of the initial purchase if services have not been substantially used and no abuse has occurred, minus any setup fees and non-recoverable third-party costs.
• Domain registrations, SSL certificates purchased through third parties, and one-time setup fees are generally non-refundable once provisioned.
• Accounts suspended for Acceptable Use Policy violations are not eligible for refunds for the suspended period.

3. Managed Support & Retainers

Recurring support retainers are billed in advance. Unused hours typically do not roll over or refund unless your agreement says otherwise. Cancellation takes effect at the end of the paid period after notice.

4. Chargebacks

Please contact us before initiating a chargeback so we can resolve billing issues. Unwarranted chargebacks may result in account suspension and recovery of fees, including processing costs, to the extent permitted by law.

5. How to Request a Refund

Email billing@brinkindustries.dev (or hello@brinkindustries.dev) with:

• Account or invoice number
• Service name and purchase date
• Reason for the request

We aim to respond within 5 business days. Approved refunds are issued to the original payment method when possible and may take several business days to appear.

6. Exceptions

Nothing in this policy limits rights you may have under mandatory consumer protection laws in your jurisdiction. Where those laws require a different outcome, they control.

7. Changes

We may update this Refund Policy periodically. The version in effect at the time of purchase generally applies to that purchase, unless a change is required by law.