Question 1

I’m not technical. Can you still help?

Accepted Answer

Yes. You tell us what the business does and what you want customers to do (call, book, buy). We handle the build and explain things in plain English.

Question 2

Is the free project plan really free?

Accepted Answer

Yes. No deposit to get a recommended path, rough timeline, and ballpark price. You’re under no obligation to hire us after.

Question 3

What do you need from me to start?

Accepted Answer

Business name, what you sell, how customers should contact you, any existing logo/colors, photos or text if you have them, and access to your domain when we’re ready to launch.

Question 4

How long does a small business website take?

Accepted Answer

Many straightforward sites take about 1–2 weeks once we have your content and feedback. Logos are often 2–5 business days. You’ll get a timeline in your free plan — not a vague “soon.”

Question 5

What if I only need a logo or only hosting?

Accepted Answer

That’s fine. We do logo-only and hosting-only work. You don’t have to buy a full website package.

Question 6

Where are you based?

Accepted Answer

We’re based in Jacksonville, Florida, and work with small businesses across the United States.

Question 7

What’s included starting at $299 for a website?

Accepted Answer

A practical small-business site: mobile-friendly pages, clear contact/call paths, your services and info, basic SEO setup, and launch help. Bigger scopes (stores, booking systems, custom apps) cost more and get quoted upfront.

Question 8

What’s included starting at $79 for a logo?

Accepted Answer

A primary mark, icon treatment, light/dark-ready versions, and files you can use on the web and social. Full brand systems and extra concepts sit higher in the range.

Question 9

How do I pay invoices?

Accepted Answer

You’ll get invoices in Brink Suite (app.brinkindustries.dev). The usual way to pay is Cash App to $gaskinss16 — the invoice and hosting pages have a Pay with Cash App button with the amount filled in. Put the invoice number in the For / note field. Card pay is available when enabled; otherwise we can record a payment after you send it.

Question 10

Do I get a receipt?

Accepted Answer

Yes. After a payment is on the invoice, you can download a receipt from the invoice page in your portal (and we email one when payment is recorded).

Question 11

Are there refunds?

Accepted Answer

Project deposits and completed milestones follow your proposal. Monthly hosting can be cancelled before the next cycle and is not usually prorated. Full details are on our Refund Policy page.

Question 12

Do I have to host with you?

Accepted Answer

No. Hosting is optional. Most owners prefer it so one person owns the site and the uptime. Plans start at $49/mo with SSL, backups, and human support.

Question 13

How does hosting billing work?

Accepted Answer

Hosting is billed monthly on the same day each month (for example the 13th). In your portal you’ll see Paid, Due soon, or Past due, plus the next due date. You can pay early anytime — after you pay, the next due date moves forward one month on that same day.

Question 14

What happens if hosting is past due?

Accepted Answer

Pay from Hosting in your portal (Pay now) or from the invoice. Once payment is in, the site shows Paid and the due date rolls to next month. If a site stays unpaid we may need to pause hosting until it’s current — we’ll contact you first.

Question 15

What’s included in hosting?

Accepted Answer

SSL, CDN, backups, uptime monitoring, and a human who knows your stack. Launch is $49/mo for one site; Growth is $129/mo for up to three sites with priority care. Enterprise is custom.

Question 16

What is Brink Suite?

Accepted Answer

Our client platform at app.brinkindustries.dev. When you work with us, your company, projects, quotes, invoices, hosting, and support live in one system — with a private portal login for you.

Question 17

How do I log in?

Accepted Answer

We create your account — there is no public signup. You’ll get a login email (or we’ll hand you the temporary password). First sign-in asks you to set your own password. After that, use app.brinkindustries.dev.

Question 18

How do quotes and projects work?

Accepted Answer

We send a quote in the portal. You can review it and accept it there. Accepted quotes can become invoices and, when relevant, a project you can track. Files we mark client-visible show on the project.

Question 19

How do I request a change to my site?

Accepted Answer

Open Change requests in the portal and submit what you want updated. We’ll review it, quote if it’s extra scope, then you can follow status and files in one thread instead of scattered emails.

Question 20

How do I get support?

Accepted Answer

Open a support ticket in the portal, email support@brinkindustries.dev, or call (904) 822-8416. Tickets keep the history attached to your account.

Question 21

Who owns the website and logo?

Accepted Answer

Once the project is paid, you own the deliverables we built for you. We may keep copies for backups and portfolio (with your okay for public case studies).

Question 22

Do you write all the words and take photos?

Accepted Answer

We can help structure pages and polish copy. You know the business best, so we usually start from your services, photos, and how you talk to customers. Content writing packages are available if you want us to draft more.

Question 23

How many revision rounds do I get?

Accepted Answer

Your quote or project plan states the included rounds. Extra rounds or new directions after approval are billed as change requests so the original scope stays honest.

Question 24

What if something breaks after launch?

Accepted Answer

If you host with us, tell us — that’s what hosting support is for. If you host elsewhere, we can still help as a billed support request. Open a ticket in the portal so it doesn’t get lost.

How Brink works.
Straight answers.

Getting started

Pricing & paying

Hosting

Your client portal

After launch

Still have a question?

How Brink works.Straight answers.